Great app, poor support

ToDo as designed is a great app for power to-do list types, including GTD folks. Ive used it for years and invested hours in setting up my personal management system. Which is too bad, because its reliability and support continues to deteriorate. My impression is of developers who are either too small to provided fast customer service or perhaps too financially strapped to continue. Whatever the reason, the app has too many problems and too little support. Same holds true for the iOS equivalent. My latest problem with the Mac app is that after last weeks update it crashes every time I try to open it. I received a prompt reply from customer support, but it only said that they could "replicate the problem" and were "turning it over to the developers." From past experience I know this means that they may solve the problem, someday, if I notice (since they wont notify me). In the meantime, I cant use the Mac version - which means that I cant manage tasks from my keyboard and sync to my iPhone. That breaks perhaps the most important feature of the ToDo suite for me, yet I have no idea if and when it will be fixed. Im seeking an alternative app now, but I dont look forward to transfering all of my tasks to a new program. If you havent yet started with the ToDo suite, save yourself some trouble (and money). Just dont go down this particular road.

Phil1844 about Todo